First Visit

During your first complimentary visit to our office, treatment goals are established for the patient. At this initial visit, which takes about one hour, you will meet with one of our New Patient Coordinators. Pat or Sue will address your concerns and introduce you to Dr. McSurdy. Mary, our Diagnostic Records Coordinator, will take some photos of your face and teeth and the necessary x-rays. Just this one visit allows us to gain all the information needed to make a precise diagnosis and recommendation. The treatment goals are outlined in an easy-to-understand chart called the Treatment Sequence Timeline. Our New Patient Coordinator will also go over payment options and schedule any needed appointments.

Once treatment begins, chair side consultations and the Treatment Sequence Timeline bring you up to date on how the patient's progress compares with our goals. We want patients and parents to feel at ease asking questions at any time during the treatment. In addition, we maintain good communication with your general dentist, in the form of Progress and Home Care Reports every six months, and a report when braces are removed.

Insurance

If you have insurance we will help you to determine the coverage you have available. We ask that you assign your insurance benefit to us. The balance will be arranged for you to pay. Professional care is provided to you, our patient, and not to an insurance company. Thus, the insurance company is responsible to the patient and the patient is responsible to the doctor. We will help in every way we can in filing your claim and handling insurance questions from our office on your behalf.